BearCare Voluntarily Recalls Rechargeable Walnut Thermometer Due To The Potential For Skin Burns

Hauppauge, NY, May 10, 2023– BearCare, Inc. is initiating a voluntary recall of its rechargeable Walnut Wearable Smart Thermometer (Walnut Thermometer) due to reports of injuries, including skin burns, by users. The Walnut Thermometer is an over-the-counter rechargeable device intended for continuous chest temperature monitoring of children ages 0-6 years which can be identified by its silicone exterior resembling a cartoon penguin. The product under recall was sold and distributed from December 2022 to April 2023 through Amazon.com, Walmart.com, and www.walnutcares.com.

recall-comes
Components shown above: (1) thermometer unit; (2) base station; (3) adhesive strip; (4) user manual; (5) charging cable.
Product Name Distribution Dates Lot Number Model Number
Walnut Wearable Smart Thermometer December 2022 and later 20221115W002 WT20

How to recognize the device may fail: users may identify a failing device if the user observes any substance leaking from the device’s exterior, any corrosion near the smart sensor on the back of the device, diminished battery life, or connectivity issues with the Walnut App. In addition, a sensation of warming or heat at or near the site or redness and irritation on the skin are also signs of that a device is failing.

Actions to take: Consumer are advised to immediately stop using the product. Caution should be taken if there is evidence of moisture or leakage since this may pose a risk of chemical burns to users as well as caretakers or others handling the product. Given the vulnerable population of neonates and infants, other areas of the body should be checked, including the mouth and eyes due to possible transfer of corrosive fluids that may cause chemical burns or toxicity if swallowed. Seek medical care if you or your child were exposed to moisture coming from the device or experience any symptoms related to this device failure.

BearCare is voluntarily recalling this product after receiving consumer complaints of minor to severe skin burns and skin irritation in children that used the product made BearCare aware of an issue. BearCare prioritizes consumer safety and is thoroughly evaluating these complaints. Due to the potential for injury, the Walnut Thermometer consumers are advised to immediately stop using the product.

BearCare is asking consumers to return the product to the address below to obtain a full refund of the purchase price. Consumers may contact recall@walnutcares.com or click here for a prepaid shipping label.

BearCare, Inc.
80 Davids Dr. #200
Hauppauge, NY 11788
Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail or by fax.

This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.

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FAQs
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Please notice that Walnut Thermal is not for medical use, it only helps for the supporting role. Please ask a doctor to diagnose based on the clinical manifestations.
No. If you put it onto other areas, it may affect the temperature reading accuracy.
As the video shows, please use your fingers to push down the baby’s skin, and then slowly take it off.
Every baby’s skin types are different. We used the best 3M adhesive options. If there is any rash, please use some cream or Vaseline to put on the skin.
It’s accurate, the difference for the temperature is +/- 0.3 ℉. It has been tested to the ASTM E1112-00 standard, which is required for all clinical digital thermometers. Please make sure 1: place the thermometer in the middle of the chest. 2: Don’t put it in an extreme environment
It’s about 30 feet (10 meters) between the Walnut Thermal and the smartphone.
No, it can NOT charge the battery. There is no turn on/off button. Please put the thermometer back to its base station for dormant storage. If using the product 8 hours a day, it can be used for about a year.
One way you can tell is by the penguin’s mouth. If there is no red light blink when you take it out of the base station, it has no battery. Secondly, the app will remind you of the insufficient charge.
We recommend you change the adhesive every 12 hours, no longer than 24 hours. Please make sure the baby’s skin is ok after use.
We recommend not to because an adult’s temperature measurement algorithm standard is different compare to a kid’s.
So far we only support one phone/app pair with one thermometer. We will keep developing the products, please follow us for future updates :)
No. You only can connect one phone with one Walnut Thermal.
Yes you can. You still can send messages or taking a phone call.
After the first time pair with your phone, you don’t need to pair again next time. If you want to pair with a different phone, you have to disconnect the original paired phone, and then connect with the new phone.
It will be secured inside your app locally. We don’t restore any information online for your private purpose.
The Walnut Thermal app supports the IOS Apple store and Android. It supports smartphones and tablets.
Please note that the thermometer is made of relatively precise components, and as your mobile phone, it is not suitable to be used and stored in excessive humidity, nor extreme high/low-temperature environments.
12 months.
Walnut Thermal is made of Food-grade liquid silicone. However, please do NOT swallow, if you put it in your mouth, take it out as soon as possible.
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