Our Unfiltered Returns Policy
We believe in our product, which is why we have a true hassle-free return policy. If you’re not loving Walnut product for one reason or another, you can request a full refund within 30 days of purchase. Refunds may take 5-10 billing cycles to appear on your credit card statement, depending on your credit card company. We will let you know by email when your return has been processed.
Refund Process
To initiate a refund, please email customer service at info@walnutcares.com and include your order #, a photograph of the product or box if damaged or defective, and a detailed explanation for the return in order to obtain authorization.
Exceptions
And remember:
● Returns request must be submitted within 30 days of the date of purchase.
Questions
If you have any questions concerning our return policy, please contact us at: info@walnutcares.com
Shipping
Please allow 2-3 business days on average for delivery within the US. Certain remote areas may take up to 4-9 business days. Expedited shipping (overnight and guaranteed 2-day) is available at an additional cost calculated during checkout.
Shipping Costs
All thermometer orders qualify for free Ground shipping within the US. Additional charges may apply for expedited and/or international shipping.
BearCare Voluntarily Recalls Rechargeable Walnut Thermometer Due To The Potential For Skin Burns
Hauppauge, NY, May 10, 2023– BearCare, Inc. is initiating a voluntary recall of its rechargeable Walnut Wearable Smart Thermometer (Walnut Thermometer) due to reports of injuries, including skin burns, by users. The Walnut Thermometer is an over-the-counter rechargeable device intended for continuous chest temperature monitoring of children ages 0-6 years which can be identified by its silicone exterior resembling a cartoon penguin. The product under recall was sold and distributed from December 2022 to April 2023 through Amazon.com, Walmart.com, and www.walnutcares.com.
Components shown above: (1) thermometer unit; (2) base station; (3) adhesive strip; (4) user manual; (5) charging cable.
| Product Name | Distribution Dates | Lot Number | Model Number |
|---|---|---|---|
| Walnut Wearable Smart Thermometer | December 2022 and later | 20221115W002 | WT20 |
How to recognize the device may fail: users may identify a failing device if the user observes any substance leaking from the device’s exterior, any corrosion near the smart sensor on the back of the device, diminished battery life, or connectivity issues with the Walnut App. In addition, a sensation of warming or heat at or near the site or redness and irritation on the skin are also signs of that a device is failing.
Actions to take: Consumer are advised to immediately stop using the product. Caution should be taken if there is evidence of moisture or leakage since this may pose a risk of chemical burns to users as well as caretakers or others handling the product. Given the vulnerable population of neonates and infants, other areas of the body should be checked, including the mouth and eyes due to possible transfer of corrosive fluids that may cause chemical burns or toxicity if swallowed. Seek medical care if you or your child were exposed to moisture coming from the device or experience any symptoms related to this device failure.
BearCare is voluntarily recalling this product after receiving consumer complaints of minor to severe skin burns and skin irritation in children that used the product made BearCare aware of an issue. BearCare prioritizes consumer safety and is thoroughly evaluating these complaints. Due to the potential for injury, the Walnut Thermometer consumers are advised to immediately stop using the product.
BearCare is asking consumers to return the product to the address below to obtain a full refund of the purchase price. Consumers may contact recall@walnutcares.com or click here for a prepaid shipping label.
BearCare, Inc.
80 Davids Dr. #200
Hauppauge, NY 11788
Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail or by fax.
- Complete and submit the report Online: www.fda.gov/medwatch/report.htm
- Regular Mail or Fax: Download form www.fda.gov/MedWatch/getforms.htm or call 1-800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178.
This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.
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